Privacy policy
Oriana Wellness respects the privacy of all customers and
potential customers.
We are required, by law, to maintain the privacy and confidentiality of your protected health information.
We are required, by law, to maintain the privacy and confidentiality of your protected health information.
Collection, use & disclosure of Information
Oriana Wellness collects personal information directly from clients through electronic, verbal and written correspondence. We may also collect information from others, such as doctors, insurance companies and other health professionals.
Collection of Personal Or Sensitive Health Information
Examples of personal information which may be collected include name, image, contact details, gender and attendance records.
We may also collect sensitive health information such as client health details, medical history and treatment details
We may also collect sensitive health information such as client health details, medical history and treatment details
Use Of Personal Or Sensitive Health Information
Oriana Wellness may use personal or sensitive health information to:
Establish customer identity
Manage customers relationships and improve customer experience
Provide and administer health and therapeutic services
Conduct research and development
Conduct our business
Assist government and law enforcement agencies
Establish customer identity
Manage customers relationships and improve customer experience
Provide and administer health and therapeutic services
Conduct research and development
Conduct our business
Assist government and law enforcement agencies
Data security & retention
Oriana Wellness takes reasonable steps to protect personal information from misuse, interference and loss, unauthorised access, modifications or disclosure.
Oriana Wellness is required to retain your health information for a minimum of 7 years following the last treatment provided.
Oriana Wellness is required to retain your health information for a minimum of 7 years following the last treatment provided.
Disclosure Of Your Health Care Information
Public health & Safety
As required by law, we may disclose your health information to public health authorities.
Medical Emergencies
In the case of a medical emergency we may disclose relevant information.
Payment of Benefits
We may disclose your health information to your insurance provider for the purpose of payment or health care operations
Treatment
On occasion, it may be necessary to seek consultation regarding your condition from other health care providers associated with this practice.
Judicial and administrative proceedings
We may disclose your health information in the course of any administrative or judicial proceeding where it is requested, and must be provided, by law.
Law enforcement
We may disclose your health information to an authorised official, when necessary.
As required by law, we may disclose your health information to public health authorities.
Medical Emergencies
In the case of a medical emergency we may disclose relevant information.
Payment of Benefits
We may disclose your health information to your insurance provider for the purpose of payment or health care operations
Treatment
On occasion, it may be necessary to seek consultation regarding your condition from other health care providers associated with this practice.
Judicial and administrative proceedings
We may disclose your health information in the course of any administrative or judicial proceeding where it is requested, and must be provided, by law.
Law enforcement
We may disclose your health information to an authorised official, when necessary.
Public Safety
We may disclose your health information to appropriate persons in order to prevent or lessen a serious and imminent threat to the health or safety of a particular person or to the general public.
change of ownership
In the event that Oriana Wellness is sold or merged with another organisation, your health information/record will become the property of the new owner
Transferring information to anther Health Service Provider
At your request we shall transfer health information to a designated / recognised health provider free of charge.
Consent
By acquiring or using our services, products or facilities, individuals consent to the reasonable collection, use and disclosure of personal information.
Complaints proceedure
To complain about the manner in which personal information is collected, used or disclosed, contact Oriana Wellness on 0491 034 120, by e-mail sarah@orianawellness.com.au or in writing addressed Oriana Wellness, 3/520 Mair Street, Ballarat Central, VIC 3350.
your health Information rights
You have the right to request restrictions on certain uses and disclosures of your health information. Please be advised, however, that Oriana Wellness is not required to agree to the restriction that you requested, where that request may conflict with any of the above.
You have the right to have your health information received or communicated through an alternative method or sent to an alternative location other than the usual method of communication or delivery, upon your request.
You have the right to inspect and copy your health information.
You have a right to request that this practice amend your protected health information.
Please be advised, however, that Oriana Wellness is not required to agree to amend your protected health information. If your request to amend your health information has been denied, you will be provided with an explanation of our denial reason(s) and information about how you can disagree with the denial.
You have a right to receive an accounting of disclosures of your protected health information made by Oriana Wellness.
You have a right to a paper copy of this notice of privacy policy at any time upon request.
You have the right to have your health information received or communicated through an alternative method or sent to an alternative location other than the usual method of communication or delivery, upon your request.
You have the right to inspect and copy your health information.
You have a right to request that this practice amend your protected health information.
Please be advised, however, that Oriana Wellness is not required to agree to amend your protected health information. If your request to amend your health information has been denied, you will be provided with an explanation of our denial reason(s) and information about how you can disagree with the denial.
You have a right to receive an accounting of disclosures of your protected health information made by Oriana Wellness.
You have a right to a paper copy of this notice of privacy policy at any time upon request.
Changes
Changes to this notice of privacy policy
We reserve the right to amend this policy at any time in the future, and will make the new provisions effective for all information that it maintains
We are required by law to maintain the privacy of your health information and to provide you with notice of our legal duties and privacy practices with respect to your health information.
We reserve the right to amend this policy at any time in the future, and will make the new provisions effective for all information that it maintains
We are required by law to maintain the privacy of your health information and to provide you with notice of our legal duties and privacy practices with respect to your health information.