Terms & conditions
Appointments
You can schedule an appointment through our online booking link, via our Facebook page or on 0491 034 120.
Please note, at this time online bookings are limited to treatments 24 hours in advance or more, should you want a same day appointment or next day appointment please use other methods (phone or social media messaging) to confirm availability.
Please note, at this time online bookings are limited to treatments 24 hours in advance or more, should you want a same day appointment or next day appointment please use other methods (phone or social media messaging) to confirm availability.
cancelation
We understand life can get in the way and things change. Please provide 24 hours notice should you need to cancel or reschedule your appointment.
Should you decide to forgo your treatment or simply forget you will be charged at the full rate of service booked.
Where possible we will attempt to fill your appointment and we reserve the right to waive the cancelation fee should we fill your appointment.
If you are issued with an invoice for late cancelations, you can make the payment in person or over the phone with credit card or bank transfer. No further appointments will be booked until this invoice is paid.
Should you decide to forgo your treatment or simply forget you will be charged at the full rate of service booked.
Where possible we will attempt to fill your appointment and we reserve the right to waive the cancelation fee should we fill your appointment.
If you are issued with an invoice for late cancelations, you can make the payment in person or over the phone with credit card or bank transfer. No further appointments will be booked until this invoice is paid.
Payment
Payment is required at the completion of service.
We reserve the right to change our prices without notice.
We accept cash, credit card or bank transfer (with proof of transfer).
Please note at this time we do not offer on the spot private health rebates.
We reserve the right to change our prices without notice.
We accept cash, credit card or bank transfer (with proof of transfer).
Please note at this time we do not offer on the spot private health rebates.
Private Health Rebates
We aim to provide a high standard of treatment & in doing so follow the strict code of ethics set out by Massage and Myotherapy Australia. This allows us to provide you with the option to access rebates on remedial massage through your private health fund extras. Rebates vary from fund to fund and policy to policy, so please seek advise from your provider as to your individual entitlements.
We are currently registered with all health funds. To lodge a claim you will be emailed a copy of your receipt which includes all required information including our unique provider number.
We are currently registered with all health funds. To lodge a claim you will be emailed a copy of your receipt which includes all required information including our unique provider number.
what to expect
Upon your first appointment you will be expected to complete a short consultation form, this information is required to ensure your treatment is suitable and performed safely and satisfactorily.
Each session will begin with a consultation, which provides you with the opportunity to elaborate on health conditions and changes in your health. This is the time to express areas of concern.
Please remember this is YOUR treatment, if you are not comfortable with your position, the temperature, massage pressure or the technique used, you have the right to say something and we will make changes immediately.
Each session will begin with a consultation, which provides you with the opportunity to elaborate on health conditions and changes in your health. This is the time to express areas of concern.
Please remember this is YOUR treatment, if you are not comfortable with your position, the temperature, massage pressure or the technique used, you have the right to say something and we will make changes immediately.
Professional conduct
At Oriana Wellness we provide professional therapeutic and relaxation massages. All services provided are entirely non-sexual. Any and all inappropriate conversation or behaviour will not be tolerated.
Should an appointment be terminated at any point due to this reason, you will be charged the full session fee and no further bookings will be permitted. Matters of this nature will be reported to the relevant authorities for further investigation.
Should an appointment be terminated at any point due to this reason, you will be charged the full session fee and no further bookings will be permitted. Matters of this nature will be reported to the relevant authorities for further investigation.